Terms and Conditions

TERMS AND CONDITIONS

These Terms and Conditions establish the terms under which users may contract the services offered on the website https://www.prinsotel.com/ (hereinafter referred to as the "website"). Contracting the services offered through the website grants the user status and implies full acceptance of these Terms and Conditions. If you do not agree with all or part of these Terms and Conditions, you should refrain from contracting any of our services. By accepting these Terms and Conditions, the user declares:

• They have read, understand, and comprehend what is stated herein.
• They accept the obligations set forth herein.
• They are of legal age and have sufficient legal capacity to contract the services.

Website Owner
Please note that the information service provider for this website, https://www.prinsotel.com/ (hereinafter referred to as the "website"), is Prinz Hoteles, S.A., with its registered office at Calle Ter, 27, Polígono Son Fuster, 07009, Palma de Mallorca, CIF A-07190309, registered in the Mercantile Registry of Mallorca, page 48, volume 760, sheet PM-6449, entry 1. In addition, apart from Prinz Hoteles, S.A., you can also book and find hotel information on this website for the following Prinsotel Group hotels:

• Hotel Mal Pas, S.L., with its registered office at Calle Ter, 27, Polígono Son Fuster, 07009, Palma de Mallorca, CIF B-07754781.
• Caleta Club, S.A., with its registered office at Calle Ter, 27, Polígono Son Fuster, 07009, Palma de Mallorca, CIF A-07190291.
• Apartamentos Zenith, S.A., with its registered office at Calle Ter, 27, Polígono Son Fuster, 07009, Palma de Mallorca, CIF A-07123441. These entities will hereinafter be collectively referred to as the "owner" or the "Prinsotel Group."

Purpose and Scope
These Terms and Conditions aim to regulate the content and services offered to users who visit or make reservations through the website. These Terms and Conditions will apply preferentially, to the exclusion of any others, to all commercial transactions related to the services offered on the website. The contract will be executed in Spanish. If the user selects a different language for the contract, in the event of discrepancies between the Spanish version of the Terms and Conditions and the user’s chosen version, the Spanish version will prevail.

Communications Between the Parties
The user accepts as valid the notifications and communications made by the website owner via the electronic means or phone numbers provided when opening a user account or making a reservation for any of the services. Such electronic communications will be fully effective unless otherwise prescribed by imperative legal requirements.

Our Responsibility
The website markets services valid in accordance with European legislation, declining any responsibility arising from applicable legislation outside Europe. The website owner assumes no responsibility for (i) losses arising from circumstances not attributable to its direct non-compliance with these Terms and Conditions, (ii) failure to meet subjective expectations of the user, and (iii) indirect or consequential losses.

User ObligationsWhen making a reservation for any of our services, the user will be subject to these Terms and Conditions. In any case, when making a reservation, the user guarantees that they are of the minimum age and have sufficient legal capacity to contract. The user, during the registration and/or reservation process, undertakes to provide complete and accurate information about their personal data required to process the reservation of the contracted services. The user is also responsible for taking all reasonable measures to ensure the security of their passwords, banking information, and other data, preventing access by third parties. Finally, the user undertakes not to make any false or fraudulent reservations. In this regard, the owner reserves the right to reject a reservation if there are reasonable doubts of non-compliance with this point.

Passports and Visas
All travelers, without exception (including children), must carry valid personal and family documentation, whether a passport or D.N.I., as required by current legislation. Travelers are responsible for obtaining visas, passports, vaccination certificates, etc., as required for the trip. Minors under 18 must carry a written permission signed by their parents or guardians, in case such a document is requested by any authority. If any authority denies visas for reasons specific to the user, denies entry into the country due to failure to meet requirements, or rejects access due to missing or incorrect documentation, the hotel declines all responsibility, and any expenses incurred will be borne by the consumer. In such cases, the conditions and rules for a no-show will apply.

Service Reservations
Users may make reservations for any services either as guests or registered users. Data collected in both processes will be governed by the provisions of the Privacy Policy. Completing the service reservation process implies full acceptance of these Terms and Conditions, as well as agreement with the contracted services, their characteristics, and prices. For any questions regarding your reservation conditions, please contact us at (+34) 971706076.

Payment Terms

When booking, a non-refundable prepayment of €50 will be charged to the card provided, as a guarantee to hold the room(s). This amount will be deducted from the total reservation amount, which will be automatically charged 14 days prior to the arrival date.

Rate and Cancellation Policy

The rate is non-modifiable. Any changes to the reservation must be made by cancelling the existing reservation and making a new one via the Website.

Special Conditions for Bookings with Children

Children under the age of 2 may stay free of charge, including board, provided that the maximum room occupancy allows. Complimentary cots are available, subject to availability. All children and infants must be included in the booking.

Check-in and Check-out Times

• Check-in: from 14:00 hours.

• Check-out: until 12:00 hours.

Tourist Tax in the Balearic Islands (Eco-tax)

Published rates do not include the tourist tax applicable to stays as of 1 January 2018:

• €4.40 per person per day for 5-star and 4-star superior hotels.

• €3.30 per person per day for 4-star hotels.

This tax must be paid directly by the guest upon arrival at the hotel.

• Children under 16 are exempt.

• A 75% discount applies for stays between 1 November and 30 April.

• A 50% discount applies from the ninth day of stay at the same establishment.

Further information is available on the official Balearic Islands Tourist Tax website.

Privacy Policy
Prinsotel Group fully complies with current legislation on the protection of personal data and its own confidentiality commitments. Prinsotel Group will process your data for the management of reservations and contracted services, as well as for handling possible.